Date & Time:  Tuesday, August 7, 2007 - 2:45 PM

There are many non-IT stake holders in a company that have legitimate interests and oversight responsibilities in the IT organization’s activities. By standardizing work flows according to the best practices recommended by ITIL, the IT organization creates an opportunity to record the activities associated with these processes for audit and oversight purposes, which improves the transparency of the IT organization. In this session we will explore how to take advantage of the increased transparency to give non-IT stake holders visibility into the IT processes and empower them to exercise their control responsibilities in a practical and effective manner. In this session, we will look at case study/proof of concept developed to enable a financial oversight of an ITIL-aligned Change Management process and summarize the lessons learned from this case study.

The speaker will discuss:

• A case study that created a practical financial oversight system for an ITIL Change Management Process.
• The relationships between non-IT governance stakeholders and the IT organization and how to create effective channels of communication between the stakeholders.
• How this project relates to the Val IT Framework.

Instructor

• Calvin Powers, Sr. Software Engineer, Corporate Strategy Group, Tivoli Software, IBM